This Cancellation & Refund Policy outlines the terms and conditions under which you may cancel orders and request refunds for purchases made through SysmaceCommerce.
By placing an order on our platform, you agree to comply with this policy. Please read it carefully before making any purchase.
Interpretation and Definitions
Interpretation
Capitalized terms have meanings defined under the following conditions. The following definitions apply regardless of whether they appear in singular or plural.
Definitions
For the purposes of this Cancellation Policy:
Business Days
means Monday through Saturday, excluding public holidays in India.
Cancellation Window
refers to the period during which an order can be cancelled, typically before shipment.
SysmaceCommerce
(referred to as "we", "us", or "our") refers to the individual business entity operating at https://sysmacecommerce.com/.
Order
means your purchase request for goods through our Service.
Service
refers to the Website.
Shipment
means the point at which your order has been dispatched from our facility.
Website
refers to SysmaceCommerce, accessible from https://sysmacecommerce.com/
You
means the individual placing an order through our Service.
Order Cancellation Policy
Cancellation Timeframe
You may cancel your order under the following conditions:
- Before shipment: Orders can be cancelled any time before we process your order for shipment
- After shipment: Once your order has been shipped, cancellation is no longer possible
How to Cancel
To cancel an order, please follow these steps:
- Log in to your SysmaceCommerce account
- Navigate to "My Orders" section
- Select the order you wish to cancel
- Click "Cancel Order" and confirm your cancellation
Alternatively, you may contact us directly using the contact information provided at the bottom of this policy.
Processing Time
Cancellation requests are processed within 1-2 business days. You will receive email confirmation once your cancellation is processed.
Refund Policy
Refund Eligibility
Refunds are issued under the following circumstances:
- Successful cancellation of an order before shipment
- Defective, damaged, or incorrect items received
- Non-delivery of goods despite payment confirmation
Refund Processing
Approved refunds will be processed within 7-10 business days. The refund will be issued through the original payment method used during purchase.
Refund Methods
Refunds will be issued using the same payment method used for the original transaction:
- Credit/Debit Card: Refunded to the original card
- UPI: Refunded to the original UPI account
- Net Banking: Refunded to the originating bank account
- Wallet payments: Refunded to the original wallet
Partial Refunds
In certain cases, partial refunds may be granted for:
- Partial order cancellations
- Returns of specific items from a multi-item order
- Defective parts of a product bundle
Non-Cancellable Items
Non-Cancellable Products
Certain items cannot be cancelled once ordered due to their nature:
- Customized or personalized products
- Digital products that have been delivered or activated
- Perishable goods (food, flowers, etc.)
- Intimate or sanitary products
- Products marked as "Final Sale" or "Non-returnable"
Special Circumstances
We reserve the right to refuse cancellation requests if:
- The order has already been shipped
- Fraudulent activity is suspected
- Multiple cancellation requests are made for the same product
Cancellation Process
Step-by-Step Guide
-
Log in to your account
Access your SysmaceCommerce account using your registered credentials
-
Navigate to Order History
Go to "My Orders" section in your account dashboard
-
Select the order
Choose the order you wish to cancel from your order list
-
Initiate cancellation
Click the "Cancel Order" button next to the selected order
-
Select cancellation reason
Choose the appropriate reason from the dropdown menu
-
Confirm cancellation
Review your request and confirm the cancellation
After Cancellation
Once your cancellation is confirmed:
- You will receive an email confirmation of cancellation
- Your refund process will begin automatically
- The refund amount will reflect in your account within 7-10 business days
- Order status will be updated to "Cancelled" in your account
Changes to this Policy
We may update our Cancellation & Refund Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.
For significant changes, we will notify you through email or a prominent notice on our Service prior to the change becoming effective.
We recommend reviewing this policy periodically for any updates. Continued use of our Service after changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions about our Cancellation & Refund Policy, please contact us:
By email
Through our website
By phone
Response Time
We strive to respond to all cancellation requests and inquiries within 24-48 business hours. Please note that response times may be longer during peak seasons or holidays.